Access Your Oceanwave Storage Unit with the StorID App

At Oceanwave Storage, we’re committed to making your self-storage experience seamless and secure. That’s why we’ve partnered with PTI Security Systems to provide access to our facility and your individual storage unit through the StorID app, a state-of-the-art mobile application designed for effortless and secure entry. With StorID, you can say goodbye to traditional keys or access cards and manage your storage unit directly from your smartphone.

What is StorID?

StorID is a tenant-facing mobile app developed by PTI Security Systems, a global leader in self-storage security with over 40 years of experience and more than 40,000 installations worldwide. Available for both Android and iOS devices, StorID allows you to:

  • Access the Facility: Open gates and doors at Oceanwave Storage using your smartphone.
  • Control Your Unit: Unlock your individual storage unit equipped with PTI’s ProEdge smart lock.
  • Share Access: Securely share digital access with trusted individuals, such as family or movers, with configurable lockout settings for added security.
  • Monitor Activity: View access history to keep track of who enters your unit and when.

The app uses next-generation Bluetooth technology for fast, reliable, and secure connections, ensuring a modern and convenient storage experience.

Getting Started with StorID

Upon renting a unit at Oceanwave Storage, you’ll receive an email with detailed instructions to link the StorID app to your account. Here’s a step-by-step guide to get you started:

  1. Download the App:

    • Visit the Google Play Store (Android) or Apple App Store (iOS) and search for “StorID.”
    • Download and install the app on your smartphone.

  2. Receive Your Enrollment Link:

    • After renting your unit, you will receive a text message with a unique enrollment link to connect your account to the StorID app. If you previously used PTI’s EasyCode app, you can log in with your existing EasyCode credentials.

  3. Enroll and Set Up:

    • Open the enrollment link on your smartphone to start the registration process.
    • Follow the prompts to create or log into your account. You may need to provide your email, phone number, or a PIN provided by Oceanwave Storage.
    • Ensure your smartphone has Bluetooth enabled, as StorID uses Bluetooth to communicate with the ProEdge smart lock on your unit.

  4. Access Your Unit:

    • Once enrolled, open the StorID app and locate the active access point for Oceanwave Storage.
    • Swipe (rather than tap) the access point in the app to unlock gates, doors, or your unit. For hands-free access, StorID supports operation even when the app is minimized, in the background, or when your phone is locked (AP1 access feature).
    • If you encounter issues, such as the app not recognizing your account or showing “no internet,” ensure you have a stable internet connection and update the app to the latest version.

  5. Troubleshooting:

    • App Issues: Some users have reported issues with StorID, such as the app hanging on the logo screen or displaying “no internet” errors. If this happens, try uninstalling and reinstalling the app, restarting your phone, or updating to the latest version.
    • Login Problems: If you can’t log in or find your username, verify your account details with Oceanwave Storage or contact PTI Security Systems’ support at 866-240-7602.
    • Enrollment Link Issues: If you don’t receive the enrollment email, check your spam folder or contact our team at Oceanwave Storage to resend the link.
    • Support: For immediate assistance, reach out to Oceanwave Storage or PTI’s support team. PTI is actively addressing user feedback to improve the app’s performance.

Why StorID?

StorID enhances your storage experience by offering:

  • Convenience: No need to carry keys or cards—your smartphone is your key.
  • Security: Advanced Bluetooth technology and configurable lockout settings protect your unit from unauthorized access.
  • Flexibility: Share access with others securely, ideal for coordinating moves or granting temporary access.

Important Notes

  • ProEdge Smart Lock: StorID currently supports units equipped with PTI’s ProEdge smart lock. Our facility uses these advanced locks for keyless access, automated rentals, and overlocking functionality for enhanced security.

Contact Us

If you have questions about setting up StorID or accessing your unit, our team at Oceanwave Storage is here to help. Contact us via email or phone, or reach out to PTI Security Systems directly:

Unlock the future of self-storage with StorID at Oceanwave Storage—secure, simple, and smart.